A service that leaves a mark

In a world where competition is intense and constant, we - the people who make up organizations - are the ones who make the difference. Your organization must offer a truly differentiated service, capable of generating added value in every interaction and ensuring that clients are not only satisfied but truly delighted and loyal.

The experience starts with the first point of contact, whether via a website or a phone call, and continues along a journey full of touchpoints that create genuine moments of truth- memorable moments in both sales and after-sales, all inspired by the Disney Model. Organizations that move forward with confidence are those that maintain a continuous learning process, striving for high levels of excellence not only in their core business but also by strengthening their Intrategy: working first with internal clients to transform them into strategic partners. Only then are real competitive advantages created, fostering long-term customer loyalty.

DISCLAIMER: This program is not affiliated with, sponsored, authorized, or endorsed by The Walt Disney Company or any of its subsidiaries. It is based on the inspiration drawn from the Disney Model regarding service excellence and the creation of memorable experiences.


Service Excellence and Engagement inspired by the Disney Model

Engagement that inspires memorable experiences

We will ignite Engagement among your collaborators, taking it far beyond conventional commitment. We will enhance their job satisfaction, identity, pride, and sense of belonging, creating a deep emotional connection, persistence, and purpose. Inspired by the Disney Model, we will shape teams that vibrantly embrace their roles and convey that passion in every customer interaction.

Justification


Accountability: Key to achieving 5-star service

Accountability that drives a culture of excellence

We will strengthen Accountability as the foundation of service excellence. Through three essential pillars - commitment, proactivity, and responsibility - we will help your team close the gap between plans and results, fostering clear, consistent, and sustainable actions. Inspired by the Disney Model philosophy, we will build cultures that not only meet expectations but consistently exceed them, creating memorable customer experiences.

Objectives

Lucía María Mora Goyes, National HR Manager, OPEVIAL S.A., Ecuador

Ernesto, what can I say… thank you, truly, for this impeccable training process. Learning about customer service while experiencing the outstanding service provided to over 600 people during every work session has been an unforgettable journey. The emphasis on emotional management was fundamental to overcoming different challenges at various tollbooths. This has been a process spanning several months, with highly positive results for our human resources and for us as a Road Operator.

A service that makes a difference

It's not enough to offer good products or services; true differentiation arises when every collaborator is genuinely committed to creating added value and competitive advantages, in both sales and after-sales. Inspired by the Disney Model, we empower teams to generate memorable moments of truth, fostering customer return, loyalty, and maximizing profitability, always under a Customer-Centric approach.

Justification

  • Magic

    We will awaken the magic of exponential synergy, functionally integrating the different areas of your organization to achieve service excellence that leaves a lasting impression.

  • Teamwork

    We will strengthen the Team Spirit within and across departments, fostering a culture of collaboration that multiplies results and elevates the customer experience.

The Magic of Service | Customer Experience Workshop inspired by the Disney Model

  • Ideation

    We will foster ideation processes using the Disney Model, stimulating collective intelligence to generate innovative improvements that elevate service to new heights of excellence.

  • Productivity

    We will boost productivity by raising awareness on resource optimization, continuous process improvement, and reinforcing behaviors and attitudes aligned with a culture of excellence.

Our Portfolio

We invite you to explore this space dedicated to Service Excellence, inspired by the philosophy of the Disney Model. We also offer the "Customer Experience" program, designed for leaders who seek to craft memorable experiences through the Customer Journey Map. At the top right, you will find the Menu, where you can discover all the details of this offering. Once you finish your tour, we encourage you to explore our portfolio of training and consulting services, featuring programs designed to enhance the comprehensive development of human talent within your organization.


Our links for Team Building - LATAM, The Caribbean & USA

Argentina | Bolivia | Colombia | Costa Rica | Chile | Cuba | Ecuador | El Salvador | España | Guatemala | Honduras | México | Miami, USA | Nicaragua | Paraguay | Perú | Puerto Rico | República Dominicana | Uruguay | Venezuela

Lets chat!

We are ready to support you. We deliver tailor-made workshops across the USA, Latin America, and the Caribbean, aligned with your objectives. You can reach us via WhatsApp or schedule a personalized Zoom meeting with Ernesto Yturralde through the pop-up located at the bottom right corner. It will be a pleasure to serve you with transformative experiences, backed by a solid track record across 21 countries.

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